Terms and Conditions – Interpreting Service

Booking a Communication Professional (CP)

When booking a Communication Professional (CP) through Zebra Uno’s Interpreting Service, please try to make the booking as soon as possible. This is to ensure we have a CP available to meet your needs. It is advisable to make the request 1 month prior to the appointment; however, we will endeavour to meet last minute requests.

To book a CP, please complete Zebra Uno’s online booking form. When your booking form has been received we will forward you a confirmation of receipt. When the booking has been fulfilled a final confirmation email will be sent. PLEASE KEEP THIS EMAIL AS A RECORD OF YOUR BOOKING.

If you have any booking enquires please contact our Bookings Coordinator as follows:

• Monday – Friday from 9.00 a.m. – 5.30 p.m
• Email: bookings@zebra-uno.com
• Telephone (voice only): 01902 421919

Number of BSL/English Interpreters required

The number of British Sign Language/English interpreters required is dependent on the setting as described on your booking form. The final decision on the number of interpreters allocated to your booking will be at our discretion. For example, if the event were up to 2 hours, usually one interpreter would suffice (breaks are recommended). If the event is longer than 2 hours, depending on the complexity and intensity, you may need to book two or more interpreters. If you are unsure, please contact the Bookings Coordinator to discuss your requirements.

Amending or cancelling your booking

If you need to change or cancel your interpreter booking, please email the Bookings Coordinator at bookings@zebra-uno.com as soon as possible.
Upon receipt of the final email confirmation, please note that the following cancellation charges will apply:

• Notice of 28 days or more NO FEE
• Notice of 15 – 27 days 25% of the fee
• Notice of 8 – 14 days 50 % of the fee
• Notice of 0 – 7 days 100% of the fee

How to make a complaint

Zebra Uno’s overall aim is to ensure that you are provided with the right support. Should you feel the service you have received does not meet your needs, please contact us within 30 days. This can be done via the following:

• Email: info@zebra-uno.com
• Write to: Zebra Uno Ltd, Creative Industries Centre, Wolverhampton Science Park, Glaisher Drive, Wolverhampton. WV10 9TG
• Email a video attachment (no longer than 1 minute) to info@zebra-uno.com

You can request to contact us through Facetime, however, this would need to be pre-arranged by emailing info@zebra-uno.com.
When making a complaint please provide details of the incident and how you would like us to proceed.
Upon receipt of your complaint, Zebra Uno will respond to you within 14 days during which the complaint will be investigated and necessary action taken.

It is important to Zebra Uno that any complaints made are kept strictly confidential by both parties.